Herbal Pro - Frequently Asked Questions (FAQ)
1. Which country are Herbal Pro based in?
Herbal Pro is truly a global company. Our parent company is registered in the United Kingdom. We also have offices in Asia, Europe, Middle East, East Africa and West Africa.
2. Where will my order be dispatched from?
At Herbal Pro we do our best to ensure that deliveries are made efficiently in order to provide our customers with quality customer service. Your product will be dispatched from one of our offices globally depending on:
- Stock Availability
- Most competitive courier charges to your delivery location
- Team assigned to your order
3. How do I use Herbal Pro products?
Every product must be used in accordance to the information outlined on the packaging and instructions. We strive to provide herbal and natural products, so even our medicinal products are over-the-counter and do not need a prescription.
4. Can I use Herbal Pro products while breastfeeding?
Please seek advice from your doctor before taking any of our products while breastfeeding.
5. What happens if I have an allergic reaction?
In the unlikely event of an allergic reaction, we would recommend that you stop taking the product and seek advice from your doctor.
6. Can I take Herbal Pro products along with other medications?
Please seek advice from your doctor before taking any of our products while on other medications.
7. Do Herbal Pro products have any side effects?
At Herbal Pro we aim to provide natural and herbal formulations for our products. It is therefore unlikely to have any side effects. However, every product works differently for every individual.
8. Where can I buy Herbal Pro products?
Herbal Pro products are sold globally and can be purchased via our website. In the event you are facing some technical problems you may order by telephone from +234 8183078888 (Nigeria) and +233 561212121 (Ghana).
9. What payment methods are accepted for Herbal Pro products?
Herbal Pro products can be purchased online directly from our website or from certain ecommerce platforms. Our online store accepts credit card, debit card, bank transfer, Cash on Delivery (in Nigeria, Ghana and Kenya), and mobile money (in Ghana and Kenya).
10. How long does delivery take?
We do our best to ensure deliveries are made as soon as possible. The delivery time depends on your location. For certain locations we do have expedited delivery at a cost.
11. Do I have to pay taxes for my order overseas?
You may be required to pay local import taxes and tariffs when your order arrives to your location. These costs are not included in our product price.
12. Where are Herbal Pro products manufactured?
At Herbal Pro we are known for high quality products. Our different ranges are manufactured in different countries depending on the availability of the herbs and natural ingredients. However, most of our products are produced in Europe due to the high quality and standards of manufacturing.